Rite-Hite Privacy Policy

Last updated:12/23/25

1. Introduction

Rite-Hite Holding Corporation (“Rite-Hite”, “we”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit the websites www.ritehite.com and www.one.ritehite.com and all subdomains (the “Websites”) and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information. This Privacy Policy applies to information we collect:

• on our Websites; and
• in email and other electronic messages between you and Rite-Hite through the Websites.

It does not apply to information collected by:

• us through any other means, including on any other website operated by Rite-Hite or any third party (including our affiliates and subsidiaries);
• us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us; or
• any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Websites.

Please note that our Websites is intended only for individuals acting in a business-to-business context (e.g., employees, officers, or representatives of business entities) (“Business Customers”) and is not intended for general consumers acting in a personal or household context. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using our Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Websites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2. Collection and Use of Your Personal Information

Throughout this Privacy Policy, the term “Personal Information” means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Information does not include any deidentified or aggregated information.

We collect Personal Information from various sources, including:

• directly from you when you provide it to us;
• automatically as you navigate through or otherwise use the Websites;
• information that we create about you as you use our Websites; and
• from third parties, for example, our business partners.

The Personal Information we collect depends on your interaction, for example whether you interact with us as a visitor to our Websites or as a Business Customer to whom we provide products and services.

Personal Information Collected

From Website Visitors. We collect the following types of Personal Information directly from you when you access or use our Websites: real name, zip code, email address, employer name, and any other identifier by which you may be contacted online or offline. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us.

From Business Customers. If you are a Business Customer of Rite-Hite, you may provide us with certain Personal Information about you, such as your name, address, email address, telephone number, and employer name. We use the information we obtain about you as a Business Customer to enable us to provide you with the products and services which you request.

In addition, we also collect other types of Personal Information when you fill out the order form to request information about our company or its products and services. You also provide us with Personal Information when you communicate with us by e-mail or in any other way. When you fill in the order form on our Websites or communicate with us in any other way, we may retain the content of your message and our response to you. We use this information to respond to your request and to better understand the needs of customers and potential customers.

Information We Collect on our Websites through Automatic Data Collection Technologies

We may also use automatic data collection technologies to collect certain Personal Information about your interaction with our Websites. This can include information about your equipment, browsing actions, and patterns, such as:

• details of your visits to our Websites, including traffic data, logs, referring/exit pages, date and time of your visit to our Websites, error information, and other communication data, as well as the resources that you use or otherwise interact with on or through the Websites;
• information about your computing device and Internet connection, such as your IP address, operating system, browser type, advertising ID, and device ID; and information collected through cookies (or browser cookies) running on our Websites.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Websites and to deliver a better and more personalized service by enabling us to: (i) estimate our audience size and usage patterns; (ii) store information about your preferences; (iii) customize our Websites according to your individual interests; (iv) speed up your searches; and (v) recognize you when you return to our Websites.

The technologies we use for this automatic data collection may include:

• Cookies. Cookies are small data files placed on your computer that allow us to collect certain information whenever you visit or interact with our Websites. Some of these cookies are managed by us (first-party cookies), while others are managed by third parties that we do not control (third-party cookies). You can find more information about cookies at http://www.allaboutcookies.org.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Websites. More information about our use of specific cookies and how long they remain on your device can be found via the cookie consent manager at the bottom of any page of our Websites and reviewing the specific cookies listed under each category of cookies.

• Web Beacons. Pages of our Websites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Website Interaction and Performance Monitoring Tools. Our Websites may also use interaction and/or performance monitoring tools (sometimes call tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Websites. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take on our Websites, and information automatically transmitted from your web browser to our Websites such as information about your operating system, computer hardware, and browser preferences.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Websites are served by third-parties, including advertisers, ad networks and servers, content providers, analytics providers, social media companies, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

BY CONTINUING TO ALLOW US TO USE ANY OF THE ABOVE DESCRIBED TECHNOLOGIES, YOU HEREBY CONSENT TO OUR RECORDING YOUR MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, USE AND COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITE (INCLUDING INFORMATION RELATED TO YOUR ACCESS TO ANY AUDIO-VISUAL MATERIALS AVAILABLE ON OR THROUGH THE WEBSITE THAT), AND OTHER ACTIONS THAT YOU TAKE ON OR THROUGH THE WEBSITE AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS.

Information We Create About You

We may also create certain information about you. When we associate this information with other Personal Information about you, we consider this information to be Personal Information. This information includes unique identifiers, records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information: • to provide and personalize our Websites and its content to you;

• to provide you with information, products, or services that you request from us;
• to support, develop, troubleshoot, and debug our Websites, products, and services;
• to create, maintain, customize, and secure your account with us;
• to process your requests, purchases, transactions, and payments and prevent transactional fraud;
• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• to personalize your Websites experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our Websites, third-party sites, and via email or text message (with your consent, where required by law);
• to contact or advertise to you about our own goods and services that may be of interest to you;
• to help maintain the safety, security, and integrity of our Websites, products and services, databases and other technology assets, and business;
• for internal testing, research, analysis, and product development, including to develop and improve our Websites, and to develop, improve, or demonstrate our products and services;
• detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• debugging to identify and repair errors that impair existing intended functionality;
• to carry out our obligations and enforce our rights arising from any contracts, including for billing and collection;
• in any other way we may describe when you provide the information;
• to fulfill any other purpose for which we have collected it; and • for any other purpose with your consent.

4. Disclosure of Your Personal Information.

We do not share, trade, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business. These entities provide various services, including IT and infrastructure support services and payment processing services;
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Rite-Hite’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Rite-Hite is among the assets transferred;
• to third-party cookie and other tracking technology providers for the purpose of providing analytics and cross-context behavioral advertising services to us; • for any other purpose disclosed by us when you provide the information; and
• with your consent.

We may also disclose your Personal Information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Rite-Hite, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5. Choices About How We Use and Disclose Your Information

We do not control the collection and use of your information collected by third parties described above in Disclosures of Your Information. These third parties may also aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Information we have collected about you. We have created mechanisms to provide you with control over your Personal Information:

• Tracking Technologies. We may use certain tracking technologies that may record your activities on our Websites and your other online activities, and such recordings may be disclosed and processed by third-parties who provide such technologies. This helps us understand our users and the use of our Websites.
• Targeted and Behavioral Advertising. Our Websites may use certain technologies, including cookies, to display advertising to you based on your activities of our Websites and other online activities.

You may disable these technologies through our cookie consent manager, which you may access at the bottom of any page of our Websites or by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our Websites may then be inaccessible or not function properly

As noted above, we do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its websites by visiting www.aboutads.info.

• Direct Informational, Marketing, and Promotional Offers from Rite-Hite. We may send informational, promotional or marketing-related emails to you, and where required by law, we will obtain your consent to do so. You may opt out of such communications at any time by clicking the “unsubscribe” link at the bottom of the email. If you opt-out of receiving these types of emails from us, please note that you may continue to receive transactional or account-related communications from us.

6. Accessing, Correcting, and Deleting Your Personal Information.

You may contact us via the Contact Information below to request access to, correct, or delete any Personal Information that we have collected about you. If you have an account with us, we cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change or delete your Personal Information if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.

The jurisdiction in which you are a resident or are located may provide you with additional rights and choices regarding your Personal Information. Please see Jurisdiction-Specific Privacy Rights for more Information.

7. Jurisdiction-Specific Privacy Rights.

The law in some jurisdictions may provide you with additional rights regarding our use of Personal Information. To learn more about any additional rights that may be applicable to you as a resident of one of these jurisdictions, please see the privacy addendum for your jurisdiction that is attached to this Privacy Policy.

Your California Privacy Rights

If you are a resident of California, you have the additional rights described in our Privacy Addendum for California Residents.

Your GDPR (EU, Switzerland, and UK) Privacy Rights

If you are a resident of the European Economic Area, Switzerland, or the United Kingdom, you have the additional rights described in our GDPR Privacy Addendum. Your Canadian Privacy Rights

If you are a resident of Canada, you are entitled to the additional rights and disclosures described below.

• Access, Portability, Correction, and Deletion Rights. By law you have the right to request access to (obtain a copy of), correct, and delete the Personal Information that we hold about you, subject to certain exceptions. You can request to review, change, access, or obtain a copy of your Personal Information, as well as to request to correct or delete any Personal Information that we have collected about you, by contacting us via the Contact Information below.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes or deletions. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. In addition, applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you or that we may have destroyed or erased. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions and to the extent required by applicable law.

• Withdrawal of Consent. To the extent that our processing of your Personal Information is based on your consent, you may withdraw your consent at any time by clicking the “unsubscribe” link at the bottom of the email or contacting us by email. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal.

8. Do Not Track Signals and Global Privacy Control Signals.

Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

Some web browsers and browser extensions permit you to broadcast the Global Privacy Control signal (“GPC Signal”) as specified at https://www.globalprivacycontrol.org. At this time, we do not honor such signals, and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

9. Consent to Processing of Personal Information in the United States

In order to provide our Websites to you, we may send and store your Personal Information outside of the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Information. Your Personal Information may be processed and stored in the United States and federal, state, and local governments, courts, or law enforcement or regulatory agencies in the United States may be able to obtain disclosure of your information through the laws of the United States. By using our Websites, you represent that you have read and understood the above and hereby consent to the storage and processing of Personal Information outside the country where you reside or are located, including in the United States.

10. Information Security

We are committed to the security of your Personal Information and have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented measures to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Websites. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Websites.

11. Children Under the Age of 18

Our Websites is not intended for children under 18 years of age. No one under the age of 18 may provide any Personal Information to or on the Websites. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on our Websites or through any of its features, register on the Websites, make any purchases through the Websites, use any of the interactive or public comment features of the Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn that we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete such information. If you believe we might have any information directly from a child under 18, please contact us at Info@ritehite.com.

12. Changes to our Privacy Policy

We may change this Privacy Policy at any time. If we update or make changes to this Privacy Policy, we will post the revised statement on this page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Your continued use of the Websites following the posting of changes constitutes your acceptance to such changes.

13. Contact Us

If you have a question or concern about this Privacy Policy or the ways in which we collect and use your Personal Information described in this Privacy Policy or if you have any requests related to your Personal Information pursuant to applicable laws, you are welcome to contact us via the Contact Us form or with the contact information below.

Rite-Hite

195 S Rite-Hite Way

Milwaukee, WI 53204

United States of America

414-355-2600

Info@ritehite.com