The New Dock Communication Software Creates Highly Efficient Logistics Communication for Shipping and Receiving Personnel

To help facilities comply with contactless protocols and social distancing requirements, Rite-Hite® recently introduced Dock Communication Software. The secure, cloud-based system minimizes face-to-face interactions while improving shipping and receiving efficiency with automated, real-time messaging between freight carriers and a facility’s logistics office.

By eliminating manual and paper-based processes, Dock Communication Software streamlines communication during carrier check-in, dock assignment, load completion and check-out. It allows shipping and receiving personnel to interact with multiple drivers instantly with the check-in process beginning and ending in the cab of the truck.

Dock Communication Software protects privacy as it does not require users to download a new app, nor does it require logistics personnel to use personal phone numbers. It features an entirely contactless electronic check-in process, allowing drivers to check in and out from the cab of their truck, which makes it an ideal social distancing tool.

The Dock Communication Software can be used as standalone communication software or as a feature of Rite-Hite’s Dock Management Software for access to a more robust platform. This provides logistics personnel with the tools needed to:

• Control traffic flow
• Manage appointments
• Monitor dwell times
• Keep docks fully utilized

In turn, this can minimize labor costs and detention/demurrage charges while enhancing shipping accuracy. Dock Management Software provides full visibility into the loading dock and yard with at-a-glance status, check-in queues and load times. Enabling Dock Communication as a feature of Dock Management Software allows logistics personnel to review current and historical trends, identify any loads going into detention, and uncover any other potential time- and money-saving improvements.

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